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Troubleshooting🔗

General information🔗

Log files🔗

Each time you run HDevelopEVO, a logfile is stored but only the last 10 session will be stored. To access your log files of HDevelopEVO, go to File > Open Log File and your stored log file(s) will be displayed. The exact folder location of your files depends on your operating system.

Starting HDevelopEVO fails (Backend)🔗

Message “There was a problem during startup of HDevelopEVO backend”🔗

Problem
Trying to start HDevelopEVO fails.
The dialog shows the error message There was a problem during startup of HDevelopEVO backend.
Possible Solution
Check that the backend executable (%HALCONROOT%\bin\x64-win64\hdevelopevo_backend[xl].exe file) was installed correctly. Re-run the installation via SOM.
A security software or antivirus software may interfer with hdevelopevo_backend.exe. On Windows, use the “Windows Event Viewer” to check for related crash events. Add an exception in the security software for hdevelopevo_backend.exe.

Message “Backend executable could not be found”🔗

Problem
Trying to start HDevelopEVO fails.
The dialog shows the error message Backend executable could not be found.
Possible Solution
Probably the backend executable (%HALCONROOT%\bin\x64-win64\hdevelopevo_backend[xl].exe file) was not installed correctly. Re-run the installation via SOM.

Other messages🔗

Problem
Trying to start HDevelopEVO fails.
The dialog shows error messages such as Failed to start HDevelopEVO backend, Backend tried to restart too often, or Backend exited unexpectedly.
Possible Solution
Verify that HDevelopEVO and HALCON are properly installed. If in doubt, re-run the installation via SOM.
Check the logs of security and antivirus software. The backend needs to be able to open a network port on 127.0.0.1.
The backend uses anti-debugging measures. Make sure the system does not have forensic analysis software installed.

Starting HDevelopEVO fails (License)🔗

Problem
Trying to start HDevelopEVO fails.
The dialog shows the error message HALCON License Error.
Possible Solution
Check whether HDevelop can be started.
Install a valid license file. For more information, see the HALCON Installation Guide .