Troubleshooting & FAQ

Windows Defender Firewall warning

On Windows systems, the following warning may be issued by Windows Defender upon the first start of the Software Manager:

Windows Defender message

Windows Defender Firewall has blocked some features of this app.

You can safely click Cancel unless you intend to access the SOM web server from another machine in your network. In that case, click Allow access. For security reasons, the Software Manager only listens to localhost (the machine it is running on) by default. To accept connections from other machines, replace “localhost” with your machine name in the settings of the Software Manager.

Startup problems

If the Software Manager refuses to start at all, try to run it from the command line:

1. Start MVTec Software Manager CLI.
2. Enter the following command: som

The expected output from a successful SOM startup is as follows:

MVTec Software Manager 1.6.5
ac6004b8e52c69667b85d6502bf2e4d90dad6ca6
mode: user, user: foo, os: windows
listening on http://localhost:8188

It shows the tool name, the version number, the commit on which this version is based, the mode (“user” or “system”), username, operating system, and the URL to access the current session. Any other output may indicate a problem during startup.

By default, the Software Manager listens on port 8188 for incoming HTTP connections.
If this port is in use on your system, use the command line option --port, and configure another default port in the settings.

“SOM Frontend is locked” is shown

See Unlocking the SOM frontend.

SOM uses too much space on disk

You can delete the cached repository files to free disk space. See About offline usage.